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Victim & Witness Support Services in Cambridgeshire

All Cambridgeshire support services are still open during the Covid-19 pandemic.

Police and Crime Commissioners are responsible for commissioning local support services for victims of crime. The Ministry of Justice provides the Commissioner with a grant each year to enable services which best meet the needs of local victims of crime to be funded.

The ‘Understand, Plan, Do and Review’ Commissioning Model has underpinned work to develop a fully integrated model of support for victims of crime. Local victim needs assessments, regular consultation with victim service providers and victims themselves has enabled a clear understanding of the services required. All services are regularly evaluated to ensure they continue meet the needs of the victims who use them.

The Victims Code of Practice for Victims of Crime explains what information, services and support victims of crime can expect to receive at every stage of their journey through the criminal justice system.

Cambridgeshire Victim Services Website

The Commissioner has funded the development of a website which brings together all the support services available to victims and witnesses of crime together in a single place. It also provides advice and guidance on what to expect at court. You can access the website here

Victim and Witness Hub

Provided by Cambridgeshire Constabulary.

Cambridgeshire agencies agreed to opt out of the national services provided by the charity Victim Support and create a police-led locally-based Victims’ Hub in 2014.

The service has since merged with the Constabulary’s Witness Care Team to provide an ‘end to end’ support service for all victims and witnesses of crime.

The Victim and Witness Hub, which is a free service, means that victims and witnesses, including bereaved relatives, parents or guardians of victims under 18 and even employees of business targeted by criminals will receive tailored support from the outset, should they need it. It is also available to victims of crime who don’t want to report to the police.

There are two routes into the Victims and Witness Hub: self-referral and an automated referral as a result of an Initial Victim Needs Assessment. This form of triage is carried out when a crime is reported to police.

The co-ordinators contact a victim by phone and offer to develop a recovery plan with them. This could include support for mental health issues, young victims of crime, practical help making homes secure or even linking people to community services. A number of co-ordinators also act as champions for victims of certain crime types such as hate crime, domestic abuse, burglary and cybercrime.

Initial information about restorative justice and how it could help them come to terms with what has happened to them is also provided.

The recovery plan could include:

  • Telephone-based emotional and practical support from a Victim and Witness Care Co-ordinator
  • Face to face emotional and practical support from a Victim and Witness Hub Community Volunteer
  • Referrals/supportive signposting to existing specialist victim support service providers
  • Supportive signposting to community services, groups or networks who can provide longer term practical or emotional support to enable victims to recover and move on

If you are required to attend court or give evidence as a victim or witness, your coordinator will work with you to understand your needs and will ensure you receive the support you are entitled to, such as;

  • Special measures to help you give evidence which could include a visit to the court to familiarise yourself
  • Arranging transport or childcare for you to attend court

The Witness Charter sets out how you can expect to be treated by the police if you are a witness to a crime or incident, and if you are asked to give evidence in a criminal court.

You can contact the Victims and Witness Hub on 0800 7816818 or email

Specialist posts within the Victim and Witness Hub

Support for victims of modern slavery

Two Specialist Victim and Witness Care Co-ordinators who speak Lithuanian and Romanian are available to provide support for migrant victims of exploitation. The post holders are responsible for working with the Constabulary and other agencies to identify migrant victims of modern slavery, trafficking and/or exploitation and act as an advocate for their needs. They also provide emotional and practical support to these victims of crime (whether they decide to report the crime to the police or not) to enable them to, where possible, recover from the crime they have experienced. This also involves facilitating liaison between other agencies (in particular the National Referral Mechanism) and service providers where necessary.

Mental Health Pathfinders – Community Psychiatric Nurses (CPNs)

Provided by the Cambridgeshire and Peterborough Foundation Trust (CPFT).

This support ranges from providing self-help techniques on relaxation, stress and anxiety management to personal face to face visits and pathfinding victims to the most appropriate primary care services. These CPNs have also been improving victim support providers’ knowledge of how to identify potential mental health issues and awareness of how these issues can affect a victim’s ability to cope and recover.

Specialist Victim and Witness Care Co-ordinator for young victims of crime

Provided by Family Action Peterborough.

Young victims of crime and their families can access specialist emotional and practical support in a way, and at a time, that suits their needs. The post holders can advocate on behalf of a young person and help them access physical and online services provided by other agencies.

Other services available

Home Security for elderly victims of crime

Provided by Cambridgeshire Shrievalty Trust.

A charity is commissioned to provide crime prevention advice and secure the homes of elderly victims of crime. This is designed to help them to feel safer in their own home and reduces their chance of becoming a repeat victim of property-related crime.

Countywide support for survivors of sexual violence

Provided by Cambridge and Peterborough Rape Crisis Partnership.

The partnership aims to alleviate the psychological and emotional trauma that affects survivors of sexual violence. Through the services provided survivors are supported to overcome both the short and long-term effects of sexual violence whilst they work to regain control of their lives and make positive decisions about their future. Services include:

  • Independent Sexual Violence Advisors for adults
  • Independent Sexual Violence Advisors for children and young people
  • Therapeutic support /Counselling services
  • Peer group support
  • Emotional support delivered through their Telephone helpline and by email

Support for victims of domestic abuse

This is delivered through a partnership of agencies in the county with a small funding contribution from the Commissioner. You can find details of the services available and how to access them from the Cambridgeshire and Peterborough Domestic Abuse and Sexual Violence Partnership website.

Victims of road traffic incidents or crime

Provided by the Road Victims Trust.

The bereaved families of those killed on the county’s roads in road traffic collisions are offered support by the Road Victims Trust. The work of the charity’s volunteers not only saves officer time but professionalises the support offered to families in what are often traumatic circumstances. Support is also available for victims of road crime from staff in the Victim and Witness Hub

Therapeutic support for young victims of crime

Provided by Embrace – Child Victims of Crime.

This charity is commissioned to offer trauma-focused CBT therapeutic support to young people who have been a victims of crime