Accessibility Options


Victims and witnesses are placed at the heart of the criminal justice system and have access to clear pathways of support.


Police and Crime Commissioners are responsible for commissioning local support services for all victims of crime. The Ministry of Justice provides Commissioners with a grant each year to enable services which best meet the needs of local victims of crime to be funded. You can access a list of the services funded each year here. 

You can find out more about the services funded by the Ministry of Justice Victim Services Grant and other OPCC funding streams in 2020/21 and their outcome data here.

All services are regularly evaluated to ensure they continue meet the needs of the victims who use them. A single Outcome Framework is used to measure the effectiveness of services and how they are supporting victims to cope and recover from their experience.

In order to ensure victims and witnesses of crime get the support they need, the Commissioner’s Police and Crime Plan includes the following objectives:

The police respond to an individual’s immediate needs and safeguard them from potential future victimisation.

If you or someone you know has been a victim of crime, you can receive support from the Constabulary-led Victim and Witness Hub to help you cope and recover from your experience. This support is available whether you have reported your crime to the police or not.

In Cambridgeshire, a fully integrated model of support for victims of crime has been developed with regular consultation with victim service providers and victims themselves to enable a clear understanding of the services required. All services are regularly reviewed to ensure they continue meet the needs of the victims who use them.

Victims and witnesses of crime can access appropriate and proportionate needs-led emotional and practical support at all stages of the Criminal Justice System process.

The Commissioner has a statutory duty to ensure an ‘effective and efficient criminal justice system’ and is committed to championing the needs of victims and witnesses within the system. The Commissioner has responsibility for commissioning these services so that they are easy to access, cost effective and responsive to the changing needs of the victim. Details of support services funded by the Commissioner can be found here. Details of support services funded through commissioning can be found here.

Victims and witnesses are treated with respect and their needs are acknowledged during the criminal justice process.

When you report a crime to the police you must be treated with respect and provided with the best service possible. The Code of Practice for Victims of Crime explains what information, services and support victims of crime can expect to receive at every stage of their journey through the criminal justice system.

The Office of the Police and Crime Commissioner commissioned an update of the previous victim and offender needs assessments. The ‘Cambridgeshire & Peterborough needs assessment: victims, suspects and offenders: 2019/20’ was undertaken by the Cambridgeshire Research Group.

The update provides a broad overview of the data for the most recent year (2019) in order to inform the next Police and Crime Plan and, as a shared evidence base, support the countywide thematic delivery groups.

You can read the needs assessment here.