• Office of the Police & Crime Commissioner for Cambridge

Memorandum of Understanding between Cambridgeshire Office of the Police and Crime Commissioner and the Professional Standards Department (for Bedfordshire Police, Cambridgeshire Constabulary, and Hertfordshire Constabulary) and a Data Processing Agreement between the Police and Crime Commissioner and the Chief Constable for designated OPCC officers to access the Centurion complaint handling system

15 December 17

Decision:

To sign the Memorandum of Understanding (MOU) between the Office of the Police and Crime Commissioner (OPCC ) and the Professional Standards Department (PSD) and a Data Processing Agreement with the Chief Constable, to allow designated OPCC officers to access the Centurion complaint handling system to further fulfil the Police and Crime Commissioner’s (the “Commissioner”) statutory duty to monitor all complaints against officers and staff of Cambridgeshire Constabulary.

Decision Summary:

The Commissioner has a statutory duty under the Police Reform and Social Responsibility Act 2011 to monitor all complaints against officers and staff.  The Commissioner and his officers currently undertake this role.  In order to further fulfil this role, designated OPCC officers will have access to the Centurion complaint handling system.

Centurion is a national framework system for complaint handling that a majority of all police forces use to meet legislative and national reporting requirements. PSD own and manage Centurion for complaints made against Bedfordshire Police, the Constabulary, and Hertfordshire Constabulary. 

Designated OPCC officers will have restricted access to the system.  This will enable the OPCC to monitor themes and trends arising from complaints about the Constabulary and to see how lessons can be learnt.  The terms and conditions of the OPCC’s access to Centurion is given in the MOU between PSD and the OPCC.


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